Whether you have a question about signing up, need help getting started, ran into a technical problem, or just want to talk to someone — we’re here. Reach out to our Hawaiʻi coordinator or the NFB-NEWSLINE national support team.
Hawaiʻi Program Coordinator
Marcus is your local point of contact for signing up, troubleshooting your account, scheduling a presentation or training session, and any questions about the Hawaiʻi program. No question is too small.
Marcus Bass
Hawaiʻi Program Coordinator, NFB-NEWSLINE Hawaiʻi
Marcus Bass’s direct phone, email, and hours need to be confirmed before launch.
National NFB-NEWSLINE Support
For account issues, technical help, or general inquiries, contact the NFB-NEWSLINE national customer service team:
NFB-NEWSLINE National Customer Service
Toll-free 1-866-504-7300 · Direct 410-659-9314, ext. 2317
Monday–Friday, 8:00 AM–5:00 PM Eastern Time
24/7 Access Line: 1-888-882-1629
Use this number anytime to access the NEWSLINE content service directly.
Common Questions
I forgot my subscriber ID or security code.
Call the national helpline at 1-866-504-7300 and they’ll help you recover your codes.
I signed up but haven’t received my codes yet.
Processing typically takes a few business days. If it’s been longer, contact Marcus Bass or call 1-866-504-7300.
I’m having trouble with the app.
Check the step-by-step guide for your device, or call national support for personalized help.
Can I use NFB-NEWSLINE on more than one device?
Yes. Your subscriber ID and security code work on all access methods — phone, app, Alexa, website, and portable players — without a separate account for each.
I want to refer someone to NFB-NEWSLINE.
Send them to this site to learn more and apply, or have them contact Marcus Bass directly to get started.
Is the service really free?
Yes. NFB-NEWSLINE is completely free for eligible Hawaiʻi residents. No subscription, no equipment cost, no hidden fees.